G. Monicka Raj, an IISc engineer, IT/Telecom expert, helms our technology practice. As CTO of organisations like Airtel, RPG & Etisalat, he has been at the forefront of developing/implementing transformational, industry-defining applications. His vast experience includes leading 1000+ developers' team at Wipro.
customised application software
combining thinksynq’s business expertise with in-depth IT knowledge, we leverage tools, accelerators and frameworks to provide complete low-cost, high-quality solutions, enabling technology to power growth.
» solution architecture
» application architecture
» IT implementation services - both advisory and support
» network management & traffic analysis for telecom
typically, Large accounts are managed by designated account managers, whereas it is unaffordable to provide the same resources for high profile individuals and SME customers. This need is fulfilled through virtual management enabled by the Virtual Account Management offering
thinksynq’s solution provides for proactive partner management through a combination of virtual partner managers backed by accounting professionals and technology
covers engagement with customers for support during the warranty period, migration to AMC and ongoing issue resolution
for existing and prospective customers using a powerful IT tool
best-in-class CRM solution, this exhaustive application handles both customer acquisition and customer management
thinkcustomer module has been built to provide one customer view to ensure effective customer engagement for issue resolution, proactive customer engagement
»customer lifecycle management
»warranty & service management