Your Comprehensive Support Ticket Management Solution

askIT is a robust and user-friendly helpdesk ticketing system designed to streamline your support operations, ensuring prompt resolution of customer queries and effective management of support tickets. Empower your team to deliver exceptional customer service with ease and efficiency.

Key Features:

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Ticket Management
  • Create and Assign Tickets
  • Track Ticket Progress
  • Set Priorities and SLAs
  • Collaborate Effectively

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Knowledge Base
  • Self-Service Portal
  • Article Management
  • FAQ Section

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Email Integration
  • Automatic Ticket Creation
  • Email Notifications

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Enhanced User Management and Security

  • Role-based Access Control
  • Audit Trail and Reporting
  • Secure Data Storage
  • Two-Factor Authentication (Optional)

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Powerful Reporting and Analytics

  • Customizable Reports
  • Data Visualization Tools
  • Export Data in Various Formats
  • Identify Trends and Make Data-Driven Decisions

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Designed for Your Success

  • Improved Customer Satisfaction
  • Increased Productivity
  • Enhanced Team Collaboration
  • Data-Driven Decision Making

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Getting Started with askIT

  • Start Your Free Trial
  • Schedule a Demo
  • Contact Sales
  • Explore Features
  • Learn More About Pricing

Get Started with Your
Thinking Cap Today

Email us at sales@thinksynq.in