thinkcustomer

Empower Your Business Growth with thinkcustomer

thinkcustomer is a powerful, flexible, and open-source Customer Relationship Management (CRM) solution designed to streamline your sales, marketing, and customer service processes. Built with the same robust foundation as Salesforce CRM, thinkcustomer offers a comprehensive suite of features to help you manage your customer relationships effectively and drive business growth. We've enhanced it with a focus on user experience and modern business needs.

thinkcustomer Features

Sales Force Automation

Centralize all your contact information, including detailed profiles, interaction history, and communication preferences.
Capture, qualify, and nurture leads through the sales pipeline.
Track deal progress, identify potential roadblocks, and forecast revenue.
Maintain a 360-degree view of customer accounts, including purchase history and support interactions.
Generate accurate sales forecasts based on historical data and current opportunities.
Automate repetitive tasks like sending follow-up emails, creating tasks, and updating records.
Access your CRM data and manage your sales activities from anywhere with the mobile app.

Marketing Automation

Create and send targeted email campaigns to your contacts. Track opens, clicks, and bounces.
Plan, execute, and track marketing campaigns across multiple channels.
Capture leads from your website with customizable web forms.
Segment contacts based on demographics, behavior, and other criteria for personalized marketing.
Track the performance of your marketing campaigns and identify areas for improvement.

Customer Service & Support

Manage customer support cases efficiently. Track case status and ensure timely resolution.
Create a self-service knowledge base to empower customers to find answers to their questions.
Provide customers with a secure portal to access their information and submit support requests.
Define and manage Service Level Agreements (SLAs) to ensure timely support.
Track key customer service metrics like case resolution time and customer satisfaction.

Platform & Customization

Tailor thinkcustomer to your specific business needs with custom fields, modules, and workflows.
Integrate thinkcustomer with other business applications, such as accounting software and e-commerce systems.
Robust security features to protect your sensitive customer data.
Scalable solution to meet the growing needs of your business.

thinkcustomer Use Cases

Sales Teams

Streamline lead management and opportunity tracking to close more deals.

Marketing Teams

Run targeted marketing campaigns and track results with ease.

Customer Service Teams

Provide top-notch customer support with case management and a knowledge base.

Experience the Power of thinkcustomer!

Ready to elevate your customer relationship management? Contact us today for a demo!
Start using thinkcustomer to drive business growth and improve customer satisfaction.