think customer.
think culture.
Ganesh Mahadevan helps companies chart fresh approaches to reach customers and develop agile customer engagement strategies to keep pace with dynamic technological and market changes. He has over two decades of experience in sales & customer engagement in multiple business environments (products, B2B and service industries). The sales and CRM practices deliver objective, customised & practical solutions to win and retain customers while balancing both speed and cost.
» customer lifecycle management
life cycle definition | customer segment determination & grouping | revenue wallet sizing | life cycle management process design | automation requirement | product / service redesign | customer engagement contact plan | skill mapping
cost-effective customer engagement through tele-callers, this service is suited for any customer facing company in need of standardising processes & proactively engaging customers.
» virtual CC head
» virtual account management (VAM)
» customer life cycle management for large customer base
» backed by proprietary IT platform
» virtual partner management (VPM)
» proactive partner management solution for ensuring policy communication, issue resolutions, training and process compliance
» responsive IT application
» backend support of experienced accounting professionals
» warranty & amc management
» ongoing service for customer engagement during the warranty period
» support for migration to AMC or renewals
» issue resolution
» campaign management
» best in class CRM solution that provides one customer view for effective customer management, issue resolution, and proactive customer engagement
» extensive functionalities for managing existing customer interactions & new acquisitions