» customer lifecycle management
life cycle definition | customer segment determination & grouping | revenue wallet sizing | life cycle management process design | automation requirement | product / service redesign | customer engagement contact plan | skill mapping
cost-effective customer engagement through tele-callers, this service is suited for any customer facing company in need of standardising processes & proactively engaging customers.
» virtual CC head
» virtual account management (VAM)
» customer life cycle management for large customer base
» backed by proprietary IT platform
» virtual partner management (VPM)
» proactive partner management solution for ensuring policy communication, issue resolutions, training and process compliance
» responsive IT application
» backend support of experienced accounting professionals
» warranty & amc management
» ongoing service for customer engagement during the warranty period
» support for migration to AMC or renewals
» issue resolution
» campaign management
» best in class CRM solution that provides one customer view for effective customer management, issue resolution, and proactive customer engagement
» extensive functionalities for managing existing customer interactions & new acquisitions