Customer acquisition 

Our experience in multiple industries in both B2B and B2C space gives us the expertise in managing customer acquisition and service programs effectively both in terms of right customer and cost of acquisition.

Customer acquisition

Customer acquisition service includes:

  • Lead generation
  • Lead Qualification/ profiling the prospect
  • Appointment Setting
  • Online sales
  • Follow-up for conversion, fulfillment and payment processing

Our service can extend to inbound telesales, order management, cross and upsell programs delivery


Customer care 

In this mega competitive environment retaining customers requires well planned interaction and management. ThinsynQ will provide comprehensive customer care with a focused engagement strategy.

Customer care

Customer care service offerings:

  • Customer induction
  • Query resolution / help desk services
  • Life cycle management – usage, revenue enhancement, collections, persistency, retention


Customer intelligence

Product and concept testing with target audience enhances success ratio at launch.  We provide expert service in this area

Customer intelligence

Service covers

  • Dip-stick study
  • Customer intelligence through hypothesis testing
  • Tele research for new product launches
  • Customer engagement survey
  • Predictive modeling


Partner management

Big dealership network in a vast country like India brings with it challenges of information dissemination, service standards to customers

Partner management

We can ensure better partner engagement through

  • Recruitment & training
  • Assessment
  • Induction and on-boarding
  • Information dissemination and certification
  • Satisfaction surveys and mystery audits