Strategy

Strategic consulting is the key driver of consulting practice. The partners of ThinksynQ collectively have over 100 years of experience in managing large organizations. This consulting practice includes business recovery, new market & product entry, financial modelling, equity & loan funding, business models, DoA & policies, due diligence relating to legal, financial & business for M&A, strategic partner & investor negotiation including shareholders’ agreement.

Strategy

  • Developing business models for both existing and new businesses
  • Market entry strategy for B2B and B2C
  • Strategic partnership tie-up’s with established players
  • Customer life cycle management leading to better engagement and revenue covering process study and redesign, technology interventions, organization re-structuring, training and certification etc.
  • Organization design to synchronise revenue growth, customer engagement, cost optimization and employee satisfaction
  • Due diligence for business, financial and legal

Finance

With hands-on experience in handling top roles in Finance in large organizations, ThinksynQ team has tremendous experience to provide a range of consulting services in the area of finance, including drafting accounting policies, processes, setting up budgetary control system, business structuring & restructuring, internal & management audits, chart of accounts, assistance in ERP implementation, management control system deployment etc. Our Finance consulting practice is closely dovetailed with back office support on accounting & tax compliance.

Finance

  • Equity fund raising for new businesses and for growth funding in existing businesses
  • Debt fund raising for new and existing organizations
  • Development of annual operating plan, determining performance tracking measures and reporting systems
  • Business structuring for tax efficiency and resolution of complex Income Tax issues
  • Setting up financial accounting system to meet compliance standards and reporting
  • Management and internal audit

Process & system

One of our major practice stream is developing systems and processes. The services include process design, developing specs for automation if the back-up system is expected to be automated, develop bespoke application through our technology division, process & quality audits, creation of Standard Operating Procedures (SOPs) etc.

Process & system

  • Establishing organization specific budgetary control and reporting systems.
  • Process, policy reviews and development of standard operating procedures for all functions
  • Using ICFR guidelines to provide efficient processes and reporting for decision making , while ensuring an effective control system.
  • Developing specifications for automation
  • Process modification to synchronise with ERP system

Human resource

We provide comprehensive, customized HR Solutions across various domains, based on organization needs. Our HR services include productivity analysis, insource vs outsource decisions, organisation structure creation including job descriptions, middle and senior level training through our sister concern Chennai Business School and rarely, senior level recruitment. Consulting practice in this domain coupled with back office support on payroll & compliance, as also software products such as payroll, HRMS and business travel makes it a comprehensive offering to clients.

Human resource

  • Organization structure design for new ventures and restructuring for existing organizations
  • Resource dimensioning, skill development, performance tracking
  • Training & Development – Functional and Domain
  • Compensation redesign including tax optimization and ESOP structuring
  • Competency assessment centre – experienced assessors

Sales & marketing

Our Sales & Marketing practice is relatively nascent and the expertise includes branding, channel strategies, pricing, customer segmentation, sales management process design and finally marketing data analytics for critical decision making.

Sales & marketing

  • Sales system development and implementation for channel sales and B2B
  • Training and skill development for both managers and field personnel
  • Incentive design and performance tracking tools
  • Product positioning and pricing support
  • Market research for both customer feedback and new product adoption

Cutomer experience management

In the brutal competitive markets today,customers expect a seamless experience every time. With this in the background, we ensure a result driven approach that involves in-depth analytics, the ideal CEM strategy and execution of the same. Our CEM practice include evaluation and assistance in implementation of call center technologies such as CRM, call loggers, auto dialler, CTI integration & IVT solutions.

Cutomer experience management

  • Customer Satisfaction Survey
  • Voice of customer – SWOT Analysis
  • Design and implementation of Customer Lifecycle Management
  • Contact centre set-up and operations management
  • Process, call audits, training and certification
  • Data mining and advanced analytics
  • Monetizing programs – Design programs using learning from analytics

Implementation

Implementation

Our primary focus is on execution of strategy, so we work with client in handholding during implementation period to ensure that plans are executed well and also do course correction where required. We also take over execution of processes on behalf of client – outsourcing services. Implementation services include periodic audit on compliance.